Surprise #1: What looks like a people problem is often a situation problem. Perhaps the problem is not with the people in your congregation, but with the systems that reinforce their behaviours. What are you doing to enable the very behavior you are trying to change?
Surprise #2: What looks like laziness is often exhaustion. If new behaviours are too taxing, they stand little chance of developing into habits. Are you asking too much at once?
Surprise #3: What looks like resistance is often lack of clarity. Often change doesn't happen because people aren't given crystal-clear direction. Do you really know where you're going, and do the people in your ministry know the next personal step to get there?