Rick Warren on dealing with critics and criticism. 1. Turn your critics into coaches by hearing what they are saying and humbly considering if there is any truth in their criticisms to learn from.
2. Never engage the critics on their terms because it only escalates the conflict and is not productive.
3. Be very careful with firing off emails or leaving voicemails and responding out of anger in a way that you will later regret.
4. Shout louder than your critics to define yourself and do not allow them to define you. [This last might have an element of tongue-in-cheek!]
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