Thursday, January 28, 2010
Dealing with the Silence
Peter Bregman, who's one of my favourite writers on the Harvard Business Review site has written a piece called How to Handle Silence, the Worst Kind of Feedback.
It’s a follow-up to an article he published the week before called, When Your Voicemails and Emails Go Unanswered, What Should You Do? In both pieces he discusses the problems – and insecurities - that arise when you’re trying to get a response from someone who doesn’t regard responding as essential to a business relationship.
While one person feels that it’s merely good manners to respond, the other thinks ‘just’ responding for the sake of letting someone know you’re still out there and working on the issue is a waste of time.
Both these pieces make good reading, in terms of relationships in general.